Refund & Returns Policy

Effective Date: July 14, 2026

Thank you for shopping with Krishizo. We are committed to providing quality products and excellent customer service. Please read our Refund & Returns Policy carefully before placing an order.

1. Return Eligibility

You may request a return if:

  • You receive a damaged or defective product.
  • You receive the wrong item.
  • The product is incomplete or missing parts.
  • The product is significantly different from what was ordered.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with the original packaging, tags, and accessories (if applicable).
  • Be reported within 48 hours of receiving the order.

2. Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Products damaged due to customer misuse.
  • Used, washed, or altered products.
  • Items without original packaging or tags.
  • Products purchased during clearance or special promotional sales (unless damaged or incorrect).

3. Refund Policy

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.
  • The refund will be made through the original payment method or via mobile banking/bank transfer where applicable.

Shipping charges are non-refundable unless the return is due to our mistake.

4. Exchange Policy

We gladly offer exchanges if:

  • You receive the wrong product.
  • The product is damaged during delivery.
  • The item has a manufacturing defect.

Exchanges are subject to product availability.

5. Return Shipping

If the return is due to our error (wrong, defective, or damaged product), Krishizo will bear the return shipping cost.

If the return is for any other reason, the customer is responsible for the return shipping charges.

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return process.

7. How to Request a Return

To request a return or refund, please contact us with:

  • Order Number
  • Customer Name
  • Mobile Number
  • Reason for Return
  • Photos or videos of the product (if damaged or incorrect)

8. Contact Information

Krishizo

Website: krishizo.com

Phone: +880 130 999 1089

WhatsApp: +880 1787 800 800

Outlet Address:
KRISHIZO, Kalibari Road (West Side of Kanchan Park), Barisal

Business Hours (By Appointment Only):

  • Saturday – Thursday: 10:00 AM – 10:00 PM
  • Friday: Closed